Sunday, April 6, 2008

T-Systems in outsourcing coup

T-Systems in outsourcing coup
DEUTSCHE TELEKOM’S enterprise customer unit T-Systems has secured the global hosting and storage section of a multi-sourcing contract, worth about RM4.9bil, from multinational oil group, Royal Dutch Shell.T-Systems described the contract as a major outsourcing win.

Under the initial five-year agreement, T-Systems will take over the infrastructure of Shell’s five global datacentres — three in Holland, one in Houston, Texas, and one in Cyberjaya here.

These datacentres run more than 7,400 application servers supporting Shell operations in over 100 countries. A total of 900 IT specialists at the five centres will join T-System's staff.

T-Systems said it will manage the Shell account from the Hague, but will move its US headquarters to Houston to show commitment to Shell.Meanwhile, the Cyberjaya centre will become a T-Systems centre for service management and also its operational hub for the Asia-Pacific region.

T-Systems said Shell selected T-Systems’ Dynamic Services platform to host most of its global SAP services.

The Dynamic Services platform adapts ICT (information and communications technology) capacities like bandwidth and data storage to customers’ business processes, boosting efficiency and reducing costs.

“Winning this contract clearly demonstrates that T-Systems understands customer needs and requirements, and that we have the skills and the infrastructure to deliver the most demanding services,” said T-Systems Singapore and Malaysia chief executive Thomas Jakob.

“We are unequivocally committed to establishing ourselves in Malaysia and reaching out to the Asia-Pacific region with world-class ICT services to meet the global requirements of multinational customers,” he added. – The Star


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